| At Epic Backdrops, we pride ourselves on offering our customers a level of customer service that is above the rest. Give us the chance to prove it... you won't be disappointed. Below you will find actual responses from our customers after we have followed up with them (as we do with each one). The comments speak for themselves. We hope to earn you as the newest member of the Epic Backdrops family! |
"I just wanted to give you some feedback on the backdrops that
I have received from you. I was very impressed with them, I
especially like the sewn end for running the rod through them.
Makes things much more convenient.
I absolutely love the Sage color and I was much more impressed
with the Maroon Slate than I thought I would be. They are both
really nice colors. Thanks again for the quick shipping and
excellent service."
Shantel J.
Oklahoma
I have received from you. I was very impressed with them, I
especially like the sewn end for running the rod through them.
Makes things much more convenient.
I absolutely love the Sage color and I was much more impressed
with the Maroon Slate than I thought I would be. They are both
really nice colors. Thanks again for the quick shipping and
excellent service."
Shantel J.
Oklahoma
| "I wanted to let you know that I have received my back drop today as ordered, and it was a pleasure doing business with Epic Backdrops. WOW - I am very impressed with the excellent service and backdrop that you provided. This was my first backdrop purchase so I was hesitant at buying it through an Internet source. Most companies seem to loose that personal touch however you EXCELLED in this area. I am now a customer for life. Keep up the great service!" Julie M. California |
| "I am very happy with the backdrop that I purchased from you, I was pleasantly surprised with your superb customer service... I was also impressed with how fast you processed my order. Thanks for all your help!" Steve H. Pennsylvania |
"Well, after dealing with Epic Backdrops, I have said Adios to the other backdrop suppliers. My order arrived on time, and everything I ordered was perfect!
1) When I called to place an order, my call was promptly and professionally returned.
2) You made sure that I had all the information I needed about what I intended to order.
3) The order was shipped and received promptly, and YOU paid the shipping.
4) And finally, I get another personally written e-mail from you, not some kind of form letter.
There's only one way to describe Epic Backdrops--"It just doesn't get any better than Epic!" Keep up your wonderful customer service.
You now have another customer for life!"
Sincerely,
Tim Apolito, Owner
Best Shot Promotions
1) When I called to place an order, my call was promptly and professionally returned.
2) You made sure that I had all the information I needed about what I intended to order.
3) The order was shipped and received promptly, and YOU paid the shipping.
4) And finally, I get another personally written e-mail from you, not some kind of form letter.
There's only one way to describe Epic Backdrops--"It just doesn't get any better than Epic!" Keep up your wonderful customer service.
You now have another customer for life!"
Sincerely,
Tim Apolito, Owner
Best Shot Promotions
| "Upon receiving my package from Epic Backdrops, I knew that I'd love doing business with you! Thanks for the email to ensure that I was happy with my order, and thanks so much for being customer oriented!" "I LOVE MY NEW BACKDROPS!!!" Janet S. Georgia |
| "Thank you for the follow-up. The in-stock status, quick fulfillment and quick arrival were main reasons I ordered from you. You indeed ARE committed to Customer Service. Most say it; some actually deliver it. The next time I need a backdrop, I will be back!" Rick R. Colorado |
"I love the double-sided backdrop that I
ordered from Epic Backdrops. I bought it for
my husband for a Christmas present and he loves
it too. The price was very reasonable. Customer
service was nice and professional and they got
my order to me very quickly. We will continue to
order from Epic Backdrops."
Keshauna D.
Texas
ordered from Epic Backdrops. I bought it for
my husband for a Christmas present and he loves
it too. The price was very reasonable. Customer
service was nice and professional and they got
my order to me very quickly. We will continue to
order from Epic Backdrops."
Keshauna D.
Texas
| "The Backdrop is perfect. Your customer service is better than most I've ever had to deal with. I received the backdrop in record time. I would definitely buy your product again. Thank-you, from a very satisfied customer" Kristin N. Ontario |
| "I received my order and the backdrop is great; it looks exactly like the picture online. Your speedy shipment of my order was greatly appreciated. I will be referring your company to my fellow colleagues because of your quality merchandise, quick shipment, fair prices and stellar customer service." Thank you! Gillian H. Pennsylvania |
TESTIMONIALS
"I appreciate the follow up. I received the background in time,
and the color is really good. Thank you for getting the order out
as fast as you did. Your customer service is a step above the rest.
I'm sure we'll be doing business with you again."
Thank you,
Jason P.
Arkansas
and the color is really good. Thank you for getting the order out
as fast as you did. Your customer service is a step above the rest.
I'm sure we'll be doing business with you again."
Thank you,
Jason P.
Arkansas
| "I received all three backdrops today as promised, and am thrilled with both the quality of the muslins and the excellent customer service you've provided. It is extremely rare to find a company online and experience the level of customer care Epic provides. Thank you so much for helping me meet my deadline" "I will definitely be a return customer!" Jeremy J. Vice President, Creative Director - Robin Technologies, Inc. |
"The product performed wonderfully...light weight,
stretched well and you were very easy to deal with...
The product arrived on time and in good shape...I
would certainly not hesitate to recommend your
company to another person...thanks again!"
Peter K.
Pittsburgh, PA
stretched well and you were very easy to deal with...
The product arrived on time and in good shape...I
would certainly not hesitate to recommend your
company to another person...thanks again!"
Peter K.
Pittsburgh, PA
"I am delighted to inform you that we are thrilled with
our backdrop! We have taken some beautiful pictures
already! Your customer service is superb! We will
definitely be back!!!"
Bob and Amy H.
Mount Pleasant, PA
our backdrop! We have taken some beautiful pictures
already! Your customer service is superb! We will
definitely be back!!!"
Bob and Amy H.
Mount Pleasant, PA
"My backdrop arrived perfectly and the photographers love it.
Many thanks for such thoughtful and efficient service. It’s
getting to be such a rarity these days. You can be sure yours
will be the name I suggest to any others I come in contact with
in this industry for those requiring backdrops."
With sincere appreciation,
Christina C.
Huntsville, AL
Many thanks for such thoughtful and efficient service. It’s
getting to be such a rarity these days. You can be sure yours
will be the name I suggest to any others I come in contact with
in this industry for those requiring backdrops."
With sincere appreciation,
Christina C.
Huntsville, AL
And another from our friend Tim!
"Another jackpot with Epic Backdrops. My new backdrops arrived within a couple of days and they were great. I used them at a shoot the next day, and the results
were perfect. Doing business with Epic Backdrops is the next best thing to winning the lottery! Keep up the good work and especially the personal service."
Tim Apolito, owner
Best Shot Promotions
Dayton, OH
"Another jackpot with Epic Backdrops. My new backdrops arrived within a couple of days and they were great. I used them at a shoot the next day, and the results
were perfect. Doing business with Epic Backdrops is the next best thing to winning the lottery! Keep up the good work and especially the personal service."
Tim Apolito, owner
Best Shot Promotions
Dayton, OH
"I really like my backdrop…it is just what I wanted, and
your prices are great!"
Shelly F.
Gilbert, AZ
your prices are great!"
Shelly F.
Gilbert, AZ
"Thank you for the outstanding customer service. I
appreciated the personal e-mails. It is a pleasure
working with and recommending you to others.
Thanks again. We will be back when we are ready to
purchase more backdrops."
Marshall McDonald
McDonald Photography, Inc.
appreciated the personal e-mails. It is a pleasure
working with and recommending you to others.
Thanks again. We will be back when we are ready to
purchase more backdrops."
Marshall McDonald
McDonald Photography, Inc.
"Epic Backdrops offers not only excellent products at very
competitive prices, but also the most customer-focused service I
have experienced in many years. I wouldn't deal anywhere else
for backdrops."
Christina
United Portrait Studios, Huntsville, Alabama
competitive prices, but also the most customer-focused service I
have experienced in many years. I wouldn't deal anywhere else
for backdrops."
Christina
United Portrait Studios, Huntsville, Alabama
"I am very satisfied with the merchandise I received from epic
backdrops. Their customer service was excellent. The on time
delivery was very helpful. I had been looking for a background
to suite my needs for several months and found one on their
web site. They were very helpful in meeting my needs. I will be
purchasing more backdrops from them in the future."
Mary Patchett Photography
Frankfort IN
backdrops. Their customer service was excellent. The on time
delivery was very helpful. I had been looking for a background
to suite my needs for several months and found one on their
web site. They were very helpful in meeting my needs. I will be
purchasing more backdrops from them in the future."
Mary Patchett Photography
Frankfort IN
"Awesome! Your customer service was the best. I know and
expect customer service that is above and beyond and that is
what I received. I have your magnet on my fridge and will call
and order as soon as I need another drop....Thanks!"
Derek S. McClelland
www,derekshanefotos.com
expect customer service that is above and beyond and that is
what I received. I have your magnet on my fridge and will call
and order as soon as I need another drop....Thanks!"
Derek S. McClelland
www,derekshanefotos.com
"We were very pleased with our backdrops. They
have photographed well. We were also please when
we picked up the phone and were able to contact you
directly with a couple of questions. Thanks for the tip
on hanging our backdrops. With your suggestion my
husband came up with a great system. You also
followed up with us and e-mailed about your
restocked items. We thank you for your great service
and follow-up. We do plan on making our next order
with you!"
Missy and Nikki
Lilly Pad Photography
have photographed well. We were also please when
we picked up the phone and were able to contact you
directly with a couple of questions. Thanks for the tip
on hanging our backdrops. With your suggestion my
husband came up with a great system. You also
followed up with us and e-mailed about your
restocked items. We thank you for your great service
and follow-up. We do plan on making our next order
with you!"
Missy and Nikki
Lilly Pad Photography
"I want to thank you and everyone at Epic Backdrops for the wonderful experience. Your website is easily navigated and your products are exactly as described and pictured on
the site as well as of high quality. My orders were filled correctly and to my home the next day and my custom order was produced and received in a timely fashion.
I have been in the process of building my photography business and have dealt with several companies that sell photographic equipment. My experiences with other companies
have been nothing short of a nightmare. Out of five orders, only one has come through without a problem. Your company was the breathe of fresh air I have needed. I want to
thank you again for your services and beautiful products. I will be sure to return the favor by highly recommending you to everyone in my networks."
Sincerely,
Kristin Dunbar
K 2-D Design
the site as well as of high quality. My orders were filled correctly and to my home the next day and my custom order was produced and received in a timely fashion.
I have been in the process of building my photography business and have dealt with several companies that sell photographic equipment. My experiences with other companies
have been nothing short of a nightmare. Out of five orders, only one has come through without a problem. Your company was the breathe of fresh air I have needed. I want to
thank you again for your services and beautiful products. I will be sure to return the favor by highly recommending you to everyone in my networks."
Sincerely,
Kristin Dunbar
K 2-D Design
"My backdrop arrived right on time and was exactly
what we were expecting. We'll be using it tomorrow
for the first time. It's already hung and looks great."
"Thanks for excellent customer service."
Doug
what we were expecting. We'll be using it tomorrow
for the first time. It's already hung and looks great."
"Thanks for excellent customer service."
Doug
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| Toll Free Number: 1.866.499.EPIC (3742) info@epicabackdrops.com |
Dear Epic Backdrops,
"I am very happy with my backdrop that I purchased
from you. I love the idea of the
two sided muslin. I will be purchasing more in the
very near future. Thanks again for the great service.
We are so computerized its nice to know
there are really people at the other end. Thanks again
and you will be hearing from me again
hopefully in the very near future."
Warm Regards,
Denise Pless
"I am very happy with my backdrop that I purchased
from you. I love the idea of the
two sided muslin. I will be purchasing more in the
very near future. Thanks again for the great service.
We are so computerized its nice to know
there are really people at the other end. Thanks again
and you will be hearing from me again
hopefully in the very near future."
Warm Regards,
Denise Pless
"Very pleased with my Epic Backdrops transaction.
The product was exactly as advertised. Delivery was
prompt and a pleasant. I will do business with you
again!"
Thanks,
Matt M.
The product was exactly as advertised. Delivery was
prompt and a pleasant. I will do business with you
again!"
Thanks,
Matt M.
The backdrop was exactly what I needed, arrived when you
said it would, and looked great in all 85 photos. I could not
have pulled off the job (my first team photo shoot!) without it.
Thanks!
said it would, and looked great in all 85 photos. I could not
have pulled off the job (my first team photo shoot!) without it.
Thanks!
You folks saved my bacon with a quick turnaround of the
drops. The backdrops looked great and have been in use on a
regular basis.
You're much appreciated and I’m sure I will be back.
Don W.
drops. The backdrops looked great and have been in use on a
regular basis.
You're much appreciated and I’m sure I will be back.
Don W.
"I have had the time to use the wonderful backdrops.
They are absolutely amazing, and are more than what
I had expected. My pictures turned out beautifully. I
will be definitely be returning to purchase more Epic
Backdrops in the future. Thank you for the fast
delivery and dedication you have towards your
customers."
Sincerely,
John
They are absolutely amazing, and are more than what
I had expected. My pictures turned out beautifully. I
will be definitely be returning to purchase more Epic
Backdrops in the future. Thank you for the fast
delivery and dedication you have towards your
customers."
Sincerely,
John
"First of all, let me say that I love your backdrops. Not only are
they beautiful and very well-constructed, but they also look
like the images on your website when they arrive. I had just
a bad experience with a different backdrop company that's been
around for years and I wasn't sure what to expect when I opened
your box. Needless to say, I'm thrilled with your backdrops, my
clients have commented on how pretty the Toffee is!"
Best regards,
Robert
they beautiful and very well-constructed, but they also look
like the images on your website when they arrive. I had just
a bad experience with a different backdrop company that's been
around for years and I wasn't sure what to expect when I opened
your box. Needless to say, I'm thrilled with your backdrops, my
clients have commented on how pretty the Toffee is!"
Best regards,
Robert
"I love it !
Thank you so much for your
EPIC customer service
I'll be back to order more ;)"
Barbara
Thank you so much for your
EPIC customer service
I'll be back to order more ;)"
Barbara
"I LOVE your backdrops. I have bought a
couple smaller ones from other online
vendors and can honestly say that Epic
Backdrops are a better value--and they
are fantastic quality. I have referred several
friends to your site, and I love the free bag
I got with my last purchase, it is perfect!
Thank you!!
Anne R.
couple smaller ones from other online
vendors and can honestly say that Epic
Backdrops are a better value--and they
are fantastic quality. I have referred several
friends to your site, and I love the free bag
I got with my last purchase, it is perfect!
Thank you!!
Anne R.
"I received your message and the
backdrop. Thank you for your
follow-up on my backdrop. The photo
shoot was a success! I appreciate your
excellent customer service. I will
order from you again and will refer
your company due to your excellent
service!"
Sincerely,
Marvin M.
backdrop. Thank you for your
follow-up on my backdrop. The photo
shoot was a success! I appreciate your
excellent customer service. I will
order from you again and will refer
your company due to your excellent
service!"
Sincerely,
Marvin M.
"Thanks for your prompt and courteous
response in confirming my order. I
appreciated your creating a package that
better fit my business needs (and bought
twice what I'd planned to because of the
value). I look forward to receiving my
order and expect that the quality of your
products is as good as your customer
service has been. Thanks for making this
a pleasant and easy online transaction so
far!"
Joanne A.
response in confirming my order. I
appreciated your creating a package that
better fit my business needs (and bought
twice what I'd planned to because of the
value). I look forward to receiving my
order and expect that the quality of your
products is as good as your customer
service has been. Thanks for making this
a pleasant and easy online transaction so
far!"
Joanne A.
"Thank you so much for checking on them - they did
arrive today and I already hung them, and here is what the
cloudy one looks like.
I LOVE THEM! Very nicely made, quality work.
Thank you so much."
Most Sincerely,
Linda L.
PS I will definitely order from you again and tell my
photographer friends.!! Your customer service is
outstanding! The personal touch is so rare these days.
I appreciate you so much.
arrive today and I already hung them, and here is what the
cloudy one looks like.
I LOVE THEM! Very nicely made, quality work.
Thank you so much."
Most Sincerely,
Linda L.
PS I will definitely order from you again and tell my
photographer friends.!! Your customer service is
outstanding! The personal touch is so rare these days.
I appreciate you so much.
"We received the background yesterday. It is great quality and
just the size we needed. We will
be ordering again. I will also put a link on my site back to yours
as a vendor we recommend.
Once I do my first shoot with the background, I will send you
some photos for your site.
Thanks again and your customer services is outstanding, even
when I gave you the incorrect
shipping address (smile)."
Kendrick at www.KAPphotos.com
just the size we needed. We will
be ordering again. I will also put a link on my site back to yours
as a vendor we recommend.
Once I do my first shoot with the background, I will send you
some photos for your site.
Thanks again and your customer services is outstanding, even
when I gave you the incorrect
shipping address (smile)."
Kendrick at www.KAPphotos.com
| 1.866.499.EPIC (3742) info@epicbackdrops.com |
